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Junior / Concession / Family Criteria
Junior discounts apply to any child under the age of 16 as at 1 January, 2019. Children under the age of 4 may attend St.George Queensland Reds home games free of charge, however they will not be provided with a separate seat. Concession discounts apply to full Australia Government Pensioner Concession Card holders and DVA Gold Card holders as well as full time Australian Student card holders. Please note that Senior Cards and international student cards are not accepted. Family Memberships: a Family of 4 consists of 2 adults and 2 juniors; a Family of 2 consists of 1 adult and 1 junior.
What are the benefits of 2019 St.George Queensland Reds Membership?
Joining the St.George Queensland Reds family in Season 2019 offers something for everyone. This seasons membership packages provide flexibility for members who are unable to commit to a full season package, supporter packages that are non ticketed but still give you all of the benefits, and of course our premium season ticketed packages for those who want to be part of the action for every home game throughout the year. Click on the BENEFITS heading to view the membership benefits for each package.
Who can use my Membership Card?
St.George Queensland Reds Members are entitled to transfer their ticket to a family member or a friend providing that person is of the equivalent level of entry. (I.e. Concession/Junior) Adults found to be using a Concession / Junior membership card will be refused entry and will have the membership card confiscated. Should you need to upgrade your ticket, please visit the Ticketek Box Office at the game.
Lost / Replacement Membership cards
To organise a replacement membership card, call 1300 753 733 or email firstname.lastname@example.org. Replacements cards are charged at $20 per card. Should you lose your membership card/ticket on game day, there will be a dedicated St.George Queensland Reds Membership staff member at all home games. Please visit Box Office E should you require any assistance.
All members (with that of renewing same seat members excluded) will not receive confirmation of their seat location until their membership card arrives. If there is a complication regarding your seating preferences not being available, the St.George Queensland Reds Membership Team will contact you. To request a change to your current seating allocation please complete the ‘change seating request’ details on your booking form.
What happens if I miss the Renewal Deadline?
Any 2018 St.George Queensland Reds Member who does not renew by Friday 26 October 2018 will not be guaranteed their same seat(s) for the 2019 season. Once the renewal period has closed, new Members will be seated in the best available seats which may include any non-renewed seats. Should you renew after the Friday 26 October 2018 and your seats are not available then you will be allocated the next best available seating.
Does my Membership include 2019 home finals matches?
Membership only includes access to St.George Queensland Reds Regular Season home games. Members will receive exclusive Priority Purchase for Reds Super Rugby Home Finals in 2019. All Full Season members will be given the opportunity to secure their same seat for these games. Members will be notified of the details of the purchase period closer to the 2019 Finals series.
Does my Membership include the 2019 Qantas Wallabies Test Match at Suncorp Stadium?
Ruby Membership packages include the same reserved seat to the Qantas Wallabies Test Matches to be played in Brisbane in 2019. All other Reds members will be given a Priority Purchase Period for Qantas Wallabies Test Matches in Brisbane in 2019. Please note, it is not possible to be allocated the same seat you hold for the regular Super Rugby season in all other categories, however the St.George Queensland Reds and the ARU will work together to ensure you have access to the best available seats. Members will be contacted via email, with details on the Priority Purchase Period. You must have a valid email address registered with the St.George Queensland Reds to receive ticketing updates and offers, so please ensure your details are kept up to date. Please visit your account to update member details. Alternatively, you can call the Membership Hotline on 1300 753 733 or email email@example.com
Do St.George Queensland Reds Members get access to St.George Queensland Reds Pre Season Matches or Exhibition matches during the year?
There is a new “PLUS+ Season Membership” which will include, in the cost of the membership, a ticket to the Pre Season Trial Match against the Chiefs and to the 2019 Queensland Premier Rugby Finals Series at Ballymore.
All other 2019 St.George Queensland Reds Members will receive a Priority Purchase period to any St.George Queensland Reds Trial Matches or Exhibiton Matches played in 2019. Members will be contact via email with full details once fixtures are confirmed.
How do I purchase tickets to St.George Queensland Reds 2019 Super Rugby Away Games?
For Australian team home matches, please contact the respective ticketing company to purchase tickets, or please contact us on the Membership hotline 1300 753 733 as we may be in a position to facilitate your request during the season. Tickets for New Zealand and South African matches are sold through a number of local ticketing agents. If you are experiencing difficulties, please contact the St.George Queensland Reds Membership Team who may be able to assist.
How will the St.George Queensland Reds communicate with me during the season?
We mainly contact our members by email. This includes e-newsletters, Finals and Test Match ticket information, event and match day information and exclusive offers via the Reds Rewards Program. Please ensure your contact details are kept up to date at all times by visiting the online membership portal.
Where can I buy merchandise?
Members can purchase merchandise by visiting www.redsrugby.com.au and following the links to the merchandise store. By using your MyRugbyID you can receive a discount of 10%. This code cannot be used in conjunction with any other offers. You can find your MyRugbyID on your personalised member card. If you have misplaced your code please contact the St.George Queensland Reds Membership Team on 1300 753 733. Merchandise can also be purchased at the merchandise outlets on game day at Suncorp Stadium with the same discount.
The Queensland Reds have the ability to assist disabled members (subject to availability) with easy access seating in the 2019 season. This will also cover those with any injury or illness that may prevent them from gaining access to their regular seats. We are usually able to accommodate a disabled member along with an additional member to accompany them however we are not able to move large groups. Most of the time, this can be done on a week-by-week basis, however if the injury is long-term, we can look at facilitating a season change.
If you require disabled seating for any reason at all, please contact the St.George Queensland Reds Membership Team – 1300 753 733.
Suncorp Stadium rivals the best stadiums in the world in catering for patrons with disabilities. Key facilities include 228 wheelchair positions, 228 escort seats, 312 enhanced amenity seats, level walk-ways, wheelchair accessible entries and exits, manned lifts and five wheelchair access gates.
A car parking zone at Castlemaine and Cordova Streets is available for the holders of Queensland Blue Disability Parking Permits and Australia Disability Parking Permits. There are limited spaces available so bookings are essential. Staff are positioned in Cordova, Castlemaine and Chippendall Streets to assist patrons with a disability to gain access to the stadium. To organise parking at the stadium – please contact 07 3331 5000 or visit the Suncorp Stadium website for more information.
Is there public transport available to and from the match?
Suncorp Stadium has Train and Bus stations directly adjacent to the Stadium. Upon presentation of your 2019 St.George Queensland Reds Membership Card, you can receive free public transport (except City Cat Ferries) to and from the match as part of your membership. Free public transport is available up to 4 hours before kick-off and runs 4 hours after the conclusion of the match. The Brisbane City Bus Network operates “shuttles” that run direct to the Stadium prior to the game and return to the same locations after the match. These services operate 2 hours prior to kick off and for one hour following the full-time siren. • Brisbane City (Stop 45 Adelaide Street and Makerston Street) • Carindale Shopping Centre (Stop H Carindale Bus Interchange) • Chermside Shopping Centre (Stop D Chermside Interchange) • Eight Mile Plains (Eight Mile Plains Busway Station – Platform 1) • Upper Mt Gravatt Busway Station (Platform 1) • The Gap (The Gap Terminus Waterworks Road)
On event days, parking restrictions will apply in the local area including the Stadium (1.5km radius of the Stadium). Fifteen minute parking limits will apply in most of the restricted areas. On the spot fines will be issued to offending motorists.
How do I get to meet the St.George Queensland Reds team?
The best chance to see the team in action is by attacheding the St.George Queensland Reds home games. There may be opportunity to shake a Reds’ hand and get an autograph or a selfie as the are leaving the field post match, or at the Members Post Match Function where two players and a coach will do a Q&A after every home game at Suncorp Stadium. Throughout the season, we will hold a member only training session, a St.George Queensland Reds Fan Day and other member events you can interact with the team. We will keep you up to date regarding these events through the season via email.
What are the terms and conditions for the 2019 St.George Queensland Reds Payment Plan
Ticketed Members (Season, First/Second Half & Red Hot Flexi Pass) may choose to pay over seven monthly instalments via Visa, MasterCard or American Express. Ticketed applications and renewals received after September 17, 2018, will have the number of required payments deducted immediately upon receipt of the application or renewal to bring them up-to-date with the fixed schedule. Subsequent monthly instalments will then be taken at each specified date. Ticketed Members' Instalment Payments will be deducted on the 17th of each month beginning on September 17, 2018 via a nominated VISA, MasterCard or American Express and finishing on March 17, 2019. It is the Member's responsibility to ensure the credit or debit card details provided are correct, including notification should the expiry date change. It is also the Member's responsibility to ensure sufficient clear funds are available on the nominated account for each scheduled instalment date, and that all contact details remain correct at all times. Credit card details can be updated online, however Members will need to call the Membership Team on 1300 753 733 to advise that all subsequent payments can be taken from the updated card. Failure to do this will cause your monthly instalment to decline and the payment to fail.If an Instalment Payment is returned or dishonoured by the financial institution, the Member will be notified and immediate payment will be required. Any fees levied by your financial institution will be payable by you. Your Membership may be suspended or cancelled without notice if on three consecutive occasions your payment is dishonoured by your financial institution. Please note that at least three (3) business days will be needed to reinstate your membership once payment is received. Once your membership is cancelled, your seat(s) may no longer be available once the overdue fees have been paid. If your membership is suspended or cancelled, all membership benefits including, but not limited to, access to games and pre-sale ticket windows will be suspended. Members with outstanding debt from previous seasons are not eligible to renew/apply for membership for subsequent seasons until all outstanding debt has been paid. Any Member found to be in breach of this condition will have their membership cancelled immediately without refund. The QRU may refer any outstanding balances at the end of the season to a debt collection agency for recovery or any monies owed. This may involve additional costs that you would also be responsible for.